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Knowledge Base

The Knowledge Base has more than 193 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. ATUMobile
  2. How do I comment or make suggestions on the ATUMobile APP?
  3. Where do I get the ATUMobile App?
  4. Why isn't there a Windows Smartphone version of the ATUMobile App?
  1. Banner
  2. How can I access my transcript record?
  3. How do I use the Security Access Request Form?
  4. I can't find the Required Security Clearance Documentation for ATU Electronic Systems (including Banner)
  5. INB Password Restrictions
  6. What is my login?
  7. More...
  1. Blackboard
  2. General Blackboard keeps crashing.
  3. Tests & Quizzes Blackboard Test Taking Tips
  4. General Can I use Blackboard Mobile™ Learn?
  5. General How can you view which other students are in the classes with you?
  6. General How do I download files from Blackboard?
  7. More...
  1. Campus
  2. CEON Can non ATU/Tech Faculty, Staff or Students use the CEON System?
  3. CEON From what number will ATU Emergency text messages display? From what number will ATU Outreach text messages display?
  4. CEON How do I opt-in / sign up to receive text messages from my institution?
  5. CEON How do I opt-out from text messages at ATU?
  6. CEON How do I setup the Blackboard Notification part of CEON?
  7. More...
  1. Email
  2. How do I forward an email?
  3. I cannot attach an attachment to an email message
  1. eTech
  2. What is Respondus Lockdown Browser?
  3. Blackboard keeps crashing.
  4. Can I use Blackboard Mobile™ Learn?
  5. How can I access my transcript record?
  6. How do I change my picture in Tegrity recorder?
  7. More...
  1. General
  2. "Shutdown" option missing from the Start Menu and Ctrl+Alt+Del dialog box
  3. Are students allowed to use the iMacs on the third floor of the library? If so, how do we log onto them?
  4. Are students required to live on campus their freshman year at Arkansas Tech?
  5. Does TECH rent laptop computers to students?
  6. Remote VPN Tutorial
  7. More...
  1. Internet-Network
  2. Can I get into trouble for downloading/sharing copyrighted materials?
  3. Can I use a wireless printer?
  4. Can I use my laptop in the library to connect to the internet?
  5. Can MPEG files be played over the network?
  6. How do I access my student U drive from off campus?
  7. More...
  1. Login Issues
  2. How do I log in to OneTech?
  3. I cannot log on to OneTech.
  4. What is my T-number?
  5. When I try to log into OneTech, I am informed that my information does not exist.
  1. MyITLab
  2. How do I install myITLab?
  3. MyITLab Stub Error Message
  4. What is myITLab?
  1. Office 365
  2. Are there any technical or hardware requirements for using Office 365?
  3. Can faculty and staff use Office 365?
  4. Getting started in Outlook Web App for Office 365
  5. How do I access my Office 365 email account?
  6. How do I add my Office 365 email on my Android phone?
  7. More...
  1. OneTech
  2. After computer issues, I can no longer get on the OneTech website.
  3. How can I access my transcript record?
  4. How can you view which other students are in the classes with you?
  5. How do I check my grades in OneTech?
  6. How do I forward an email?
  7. More...
  1. Policies
  2. Appropriate Use of Computer Resources
  3. Electronic Communication Privacy Policy
  4. INB Password Restrictions
  5. Information Security Plan
  6. Machine Readable Privacy Policy
  7. More...
  1. Printing
  2. Can I print from my laptop in the library?
  3. How do I add printers in the library?
  1. ResNet
  2. Am I allowed to share folders on my computer?
  3. Are gaming servers allowed on ResNet?
  4. Are students required to live on campus their freshman year at Arkansas Tech?
  5. Are there any other circumstances under which the Office of Information Systems will disable my connection?
  6. Can I get a cable modem or DSL service in my room instead of ResNet?
  7. More...
  1. Software
  2. Respondus Lockdown Browser What is Respondus Lockdown Browser?
  3. Respondus Lockdown Browser Can an iPad be used with LockDown Browser?
  4. General Do you have a registry cleaner or any other device to fix registry problems available for free?
  5. Microsoft Office How can I view Microsoft Word, Excel, or Powerpoint files without those programs?
  6. Internet Explorer How do I change compatibility view settings in Internet Explorer?
  7. More...
  1. Tutorials
  2. Remote VPN Tutorial
  3. Remote VPN Tutorial for Mac
  1. vDesktops
  2. What is vDesktops?
  1. Virtual Training Center (VTC)
  2. Should I use VTC?
  3. VTC
  4. What does the error "concurrent login limit has been crossed" mean?
  5. What is my VTC username and password?
  1. Virus-Security
  2. After computer issues, I can no longer get on the OneTech website.