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Knowledge Base

The Knowledge Base has more than 197 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.

Knowledge Base

  1. ATUMobile
  2. How do I comment or make suggestions on the ATUMobile APP?
  3. Where do I get the ATUMobile App?
  4. More...
  1. Banner
  2. How can I access my transcript record?
  3. How do I use the Security Access Request Form?
  4. More...
  1. Blackboard
  2. General Blackboard keeps crashing.
  3. Tests & Quizzes Blackboard Test Taking Tips
  4. More...
  1. Campus
  2. CEON Can non ATU/Tech Faculty, Staff or Students use the CEON System?
  3. CEON From what number will ATU Emergency text messages display? From what number will ATU Outreach text messages display?
  4. More...
  1. Email
  2. How do I archive my email in Outlook?
  3. How do I forward an email?
  4. More...
  1. eTech
  2. What is Respondus Lockdown Browser?
  3. Blackboard keeps crashing.
  4. More...
  1. General
  2. "Shutdown" option missing from the Start Menu and Ctrl+Alt+Del dialog box
  3. Are students allowed to use the iMacs on the third floor of the library? If so, how do we log onto them?
  4. More...
  1. Internet-Network
  2. Can I get into trouble for downloading/sharing copyrighted materials?
  3. Can I use a wireless printer?
  4. More...
  1. Login Issues
  2. How do I log in to OneTech?
  3. I cannot log on to OneTech.
  4. More...
  1. MyITLab
  2. How do I install myITLab?
  3. MyITLab Stub Error Message
  4. More...
  1. Office 365
  2. Are there any technical or hardware requirements for using Office 365?
  3. Can faculty and staff use Office 365?
  4. More...
  1. OneTech
  2. After computer issues, I can no longer get on the OneTech website.
  3. How can I access my transcript record?
  4. More...
  1. Policies
  2. Appropriate Use of Computer Resources
  3. Electronic Communication Privacy Policy
  4. More...
  1. Printing
  2. Can I print from my laptop in the library?
  3. How do I add printers in the library?
  1. ResNet
  2. Am I allowed to share folders on my computer?
  3. Are gaming servers allowed on ResNet?
  4. More...
  1. Software
  2. Respondus Lockdown Browser What is Respondus Lockdown Browser?
  3. Respondus Lockdown Browser Can an iPad be used with LockDown Browser?
  4. More...
  1. Tutorials
  2. Remote VPN Tutorial
  3. Remote VPN Tutorial for Mac
  1. vDesktops
  2. What is vDesktops?
  1. Virtual Training Center (VTC)
  2. Should I use VTC?
  3. VTC
  4. More...
  1. Virus-Security
  2. After computer issues, I can no longer get on the OneTech website.