Knowledge Base

The Knowledge Base has more than 211 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. ATUMobile
  2. How do I comment or make suggestions on the ATUMobile APP?
  3. Where do I get the ATUMobile App?
  4. Why isn't there a OneTech link on my Android ATUMobile Page?
  5. Why isn't there a Windows Smartphone version of the ATUMobile App?
  1. Banner
  2. How can I access my transcript record?
  3. How do I use the Security Access Request Form?
  4. I can't find the Required Security Clearance Documentation for ATU Electronic Systems (including Banner)
  5. INB Password Restrictions
  6. What is my login?
  7. More...
  1. Blackboard
  2. General Blackboard keeps crashing.
  3. Tests & Quizzes Blackboard Test Taking Tips
  4. General Can I use Blackboard Mobile™ Learn?
  5. General How do I download files from Blackboard?
  6. General How do I open files in Blackboard?
  7. More...
  1. Campus
  2. Call Stations How do I use the Emergency Call Stations?
  3. Call Stations What are the Emergency Call Stations on the Tech Campus?
  4. Call Stations What do the Emergency Call Stations Look Like at TECH?
  5. Call Stations Where are the Emergency Call Stations located on Campus?
  1. CEON
  2. How do I opt-in / sign up to receive text messages from my institution?
  3. How do I opt-out from text messages at ATU?
  4. How do I setup the Blackboard Notification part of CEON?
  5. What is CEON?
  6. Why should I participate in CEON?
  1. Email
  2. How do I attach an attachment or file to an e-mail?
  3. How do I check my email from off campus?
  4. How do I check my Tech e-mail?
  5. How do I forward an email?
  6. How do I set up Outlook to connect to my OneTech email?
  7. More...
  1. eTech
  2. What is Respondus Lockdown Browser?
  3. Blackboard keeps crashing.
  4. Can I use Blackboard Mobile™ Learn?
  5. How can I access my transcript record?
  6. How do I add a channel on my OneTech?
  7. More...
  1. General
  2. Are students allowed to use the iMacs on the third floor of the library? If so, how do we log onto them?
  3. Are students required to live on campus their freshman year at Arkansas Tech?
  4. Does TECH rent laptop computers to students?
  5. How can I get enrollment verification for my health/insurance company?
  6. How do I add printers in the library?
  7. More...
  1. Internet-Network
  2. Can I get into trouble for downloading/sharing copyrighted materials?
  3. Can I use a wireless printer?
  4. Can I use my laptop in the library to connect to the internet?
  5. Can MPEG files be played over the network?
  6. How do I access my student U drive from off campus?
  7. More...
  1. Login Issues
  2. How do I log in to OneTech?
  3. I cannot log on to OneTech.
  4. I get a message saying my account was disabled due to inactivity.
  5. What is my T-number?
  6. When I try to log into OneTech, I am informed that my information does not exist.
  1. MyITLab
  2. How do I install myITLab?
  3. MyITLab Stub Error Message
  4. What is myITLab?
  1. Office 365
  2. How do I add my Office 365 email on my Android phone?
  3. How do I add my Office 365 email on my iPhone?
  4. How do I migrate my OneTech email to Office 365?
  5. What is Office 365?
  1. OneTech
  2. After computer issues, I can no longer get on the OneTech website.
  3. Each time I log on to OneTech, it says my session has timed out. What am I doing wrong?
  4. How can I access my transcript record?
  5. How can you view which other students are in the classes with you?
  6. How do I add a channel on my OneTech?
  7. More...
  1. Policies
  2. Appropriate Use of Computer Resources
  3. Electronic Communication Privacy Policy
  4. INB Password Restrictions
  5. Information Security Plan
  6. Machine Readable Privacy Policy
  7. More...
  1. ResNet
  2. Am I allowed to share folders on my computer?
  3. Are gaming servers allowed on ResNet?
  4. Are students required to live on campus their freshman year at Arkansas Tech?
  5. Are there any other circumstances under which the Office of Information Systems will disable my connection?
  6. Can I get a cable modem or DSL service in my room instead of ResNet?
  7. More...
  1. Software
  2. Respondus Lockdown Browser What is Respondus Lockdown Browser?
  3. Respondus Lockdown Browser Can an iPad be used with LockDown Browser?
  4. General Do we still have access to WebSurveyor?
  5. General Do you have a registry cleaner or any other device to fix registry problems available for free?
  6. Microsoft Office How can I view Microsoft Word, Excel, or Powerpoint files without those programs?
  7. More...
  1. Tutorials
  2. Remote VPN Tutorial
  3. Remote VPN Tutorial for Mac
  1. vDesktops
  2. What is vDesktops?
  1. Virtual Training Center (VTC)
  2. Should I use VTC?
  3. VTC
  4. What does the error "concurrent login limit has been crossed" mean?
  5. What is my VTC username and password?
  1. Virus-Security
  2. After computer issues, I can no longer get on the OneTech website.