The Campus Support Center is not able to retrieve your former passwords. The Account Management System (AMS) found at http://ams.atu.edu is where you can go to manage your password. Therefore, if you have forgotten your password, you can use your password recovery data to change your password.
How to Provide Password Recovery Data
You can use one of the following two ways to provide your password recovery data:
Once having provided your password recovery data, if you forget your password, you can go to the AMS website and choose "Forgot Password". After your password recovery email or cellphone number is verified, a password recovery link will be sent or texted to you. Follow the link to create your new password.
If you have issues with the "Forgot Password" link, please call Campus Support at 479-968-0646. Once verifying your account information, we will follow the password recovery procedures to apply for a "recovery" password for you. Once your recovery password is approved, you can use it to change your password via the AMS site by using the Change Password link.
Note: Campus Support Center personnel can ONLY provide a recovery password to the account holder.
- AMS Website: Click "Change Password" on the AMS website to provide your password recovery information, such as your "non-ATU email" and/or cellphone number.
- OneTech: Login to OneTech and use the "Update Password Recovery Information" link in the Personal Information channel on the Home page to provide your password recovery information, such as your "non-ATU email" and/or cellphone number.