The following is a list of current known issues regarding the Blackboard App at Arkansas Tech University. The Technology Learning Resources is aware of these issues and is working with Blackboard to provide fixes in future service packs to the system. If you encounter any additional issues, please report them by contacting the Campus Support Center at 479-968-0646 or email

Blackboard app not compatible with Session Fingerprint

Posted: 10/05/2017

The Blackboard app is not compatible with Session Fingerprint settings to create a new session when fingerprint changes. Several types of content that are not supported in the native UI are loaded in an in-app browser (webView), which uses a different user agent than the native app view. The traffic for webView requests does not go through the mBaaS relay like native requests, so the remote IP address and user agent changes. Therefore, the user agent and IP address must change in any webView workflow, and attempting to create a new session upon a change to the session fingerprint causes a session failure in the webView in-app browser.

App usage not recorded in Mobile Building Block Analytics

Posted: 10/05/2017

Mobile Building Block Analytics doesn't include usage for the Blackboard app or the Blackboard Instructor app for B2 versions prior to 94.9.6.

This issue was resolved in Mobile Web Services Building Block versions 94.9.6 and 94.9.7+.

Web login does not save credentials

Posted: 10/05/2017

When an institution configures a web login page for the Blackboard app, the app doesn't provide an option to store credentials for a seamless log in when the app launches.

UPDATE: To provide a seamless login experience for FTW schools, the Mobile B2 (94.9.1+) now offers extended mobile session timeout to maintain user sessions long term.

Content does not update while in a course or on a page

Posted: 10/05/2017

While navigating within a course or staying on a static page, such as Stream or Due Dates, content does not update in real time. In order to see content updates, you must navigate out of the course and back or navigate off the page and return. The exception for this is content with adaptive release rules for tests, assignments, and discussions, which will invalidate the cache upon submission and refresh the content.

Firewall whitelisting to allow mobile traffic

Posted: 10/05/2017

The Blackboard app requires two services—MLCS and mBaaS. MLCS is the Mobile B2 registration service that handles the school search. mBaaS is the service relay in Amazon Web Services that handles the request traffic for the Blackboard app. For more information on firewall whitelistening, please click here.

Profile pictures

Posted: 10/05/2017

At this time, the Blackboard app supports changing the profile picture in some, but not all, scenarios. For more information on profile avatars, please click here.

Course list

Posted: 10/05/2017

The term or duration setting for a course determines if a course appears in the current, past, or upcoming course list. This property may not be visible to users of all roles. For more information on profile avatars, please click here.