- In Internet Explorer, select Internet Options from the Tools menu.
- Select the Security tab.
- Click Trusted Sites (green check mark) icon/zone.
- Click Sites button.
- Uncheck the checkbox associated with “Require server verification (https:) for all sites in this zone”.
- Add https://atu.tegrity.com/
- Click the Add button on the Trusted sites window.
- Click the Close button on the Trusted sites window.
- Click the “Custom level…” button on the Internet Option Window.
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Reset the level to “Medium” or search for the following settings and select the indicated toggle button.
- Binary and script behaviors – Enable
- Download signed ActiveX controls – Prompt
- Download unsigned ActiveX controls – Prompt
- Run ActiveX controls and plug-ins – Enable or Prompt
- Automatic prompting for file downloads – Enable
- Script ActiveX controls marked safe for scripting – Enable
- File download – Enable
- Allow website to open windows without address or status bars – Enable
- Select the OK button on the Security Settings window.
- Select the OK button on the Internet Options window.
- Close all browser windows.
- Open a new browser window and try to view or download a Tegrity Recording.
Note: If you set any of the security settings to Prompt, please accept/enable the ActiveX controls when viewing or downloading.