Blackboard Collaborate Enterprise Instant Messaging System Requirements

Below, please find the supported Operating Systems, supported internet browsers, and recommended system specifications for using Blackboard IM.

 

Definitions of terms

  • Certified: Fully tested and supported.
  • Compatible: Partially tested and supported.
  • Provisional: Untested but supported.
  • Unsupported: Impossible or not supported.

    Note: Later versions of a browser or operating system labeled Compatible or Certified are provisionally supported by Blackboard Collaborate Support unless otherwise noted.

 

Blackboard Collaborate Enterprise Instant Messaging

  Internet Explorer 8 & 9 Internet Explorer 10 Internet Explorer 11 Microsoft Edge Firefox (Latest Stable Release)* Chrome (Stable Channel)**
Windows® XP Certified Unsupported Unsupported Unsupported Compatible Compatible
Windows Vista® Certified Unsupported Unsupported Unsupported Compatible Compatible
Windows 7 Certified Compatible Unsupported Unsupported Compatible Compatible
Windows 8 Unsupported Compatible Unsupported Unsupported Compatible Compatible
Windows 10 Unsupported Compatible Provisional Provisional Provisional Provisional

 

  Safari 6.0 Safari 7 Safari 8- 10 Firefox (Latest Stable Release)* Chrome (Stable Channel)**
Mac OS 10.7 Certified Unsupported Unsupported Compatible Compatible
Mac OS 10.8 Certified Unsupported Unsupported Compatible Compatible
Mac OS 10.9 Unsupported Provisional Unsupported Provisional Provisional
Mac OS 10.10 Unsupported Unsupported Provisional - Safari 8 Provisional Provisional
Mac OS 10.11 Unsupported Unsupported Provisional - Safari 9 Provisional Provisional
Mac OS 10.12 Unsupported Unsupported Provisional - Safari 10 Provisional Provisional
 

      Note: Blackboard IM is not supported for use on PowerPC Macs.

 
  • * For information on Firefox's public development channels, refer to Firefox's Releases page. All other Firefox channels are unsupported.
  • ** For information on Chrome's release channels, refer to the Chrome Release Channels page. All other Chrome channels are unsupported.
 

Additional Requirements:

  • System Memory - 128 MB RAM (256 MB recommended) 
  • Internet Access - 56 kbps speed or above (Broadband connection is HIGHLY recommended)
  • Soundcard with microphone and headphones (A headset containing microphone/headphones is highly recommended for Audio Call feature.)
  • Webcam (Optional for Video Call feature.) 
 

Please look here to download User Guides and Quick Reference Charts: https://help.blackboard.com/Collaborate/Blackboard_Enterprise_Instant_Messaging/End_User