ISSUE


Adobe Creative Cloud or Creative Suite installation issues.


ENVIRONMENT

  • Windows
  • macOS


RESOLUTION


The Creative Cloud Cleaner Tool allows you to more precisely remove installation records for Creative Cloud or Creative Suite applications that may have become corrupted or may be causing problems with a new installation. It can be particularly helpful if you have installed prerelease software on your system, and now want to remove it.


If you are having trouble installing Creative Cloud apps, Creative Suite (CS3–CS6) apps, Photoshop Elements, or Adobe Premiere Elements, the Adobe Creative Cloud (CC) Cleaner Tool can help. Likewise, if you are unable to connect to Adobe servers, the Cleaner Tool can help by removing entries in your computer's host files that are blocking access to Adobe software and servers.


Please click here to start using the Creative Cloud Cleaner Tool.


CAUSE

Most likely installation instructions not exactly followed.


METADATA

Author: Ernest Yang 
Created Date: February 12, 2019


Modifier: N/A 
Modified N/A


Source: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html