Conversation format is the default setting for Office 365. To change it to message format, please do the following:

  • Login to your Office 365 account at or
  • Click the gear icon in the upper right corner and then click View all Outlook settings. This will open the "Settings" pane.

  • In the "Layout" tab, click on Show email as individual messages under "Message organization".

  • Click on the Save button that appears at the bottom of the screen.