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Explore How-To's and learn best practices from our knowledge base.
Account Management
Account Management System (AMS)
6
What is the Account Management System (AMS)?
How do previous Tech staff obtain their OneTech ID/username and password?
How Do I Activate My OneTech Account?
How do new faculty or staff obtain their OneTech ID/username and password?
Who should and/or can use the "Forgot Password" function on the Account Management System (AMS) website?
See all 6 articles
Login Issues
8
When I try to login, Windows says no logon servers are available.
The security database on the server does NOT have a computer account for this workstation trust relationship or any error relating to a trust relationship at logon.
What is my T-number?
How do I log in to OneTech?
Why do I get a message saying my OneTech account was disabled due to inactivity?
See all 8 articles
Duo Multifactor Authentication (MFA)
15
Duo Multifactor FAQs
What is Duo?
Enrolling in Duo Multifactor Authenticaiton
Authenticating with the Duo Prompt
Adding a new device for Duo MFA
See all 15 articles
Blackboard Learn & Other Course Mgmt tools
Assignments
8
How to Create a Web Link for a Blackboard Course
How to Reorder or Delete Assignments in Blackboard
How do I grade assignments in Blackboard?
How do students know their Blackboard assignments were successfully submitted?
How to Create a Rubric for Assessing and Grading Student Work in Blackboard
See all 8 articles
Calendar
2
How do I use the Blackboard Course Calendar?
How do I subscribe to the Blackboard Learn iCalendar feed?
Collaborate
0
Connect
2
How do I add McGraw Hill Connect to my course
What is McGraw Connect?
Discussion Board
2
Using Groups in the Discussion Board
Discussion Board FAQs
eTech
6
What are the minimum computer hardware and software requirements for taking a Blackboard Learn course?
How do I check my grades in Blackboard?
How do I enable cookies in Firefox?
How do I update to the most current version of Mozilla Firefox?
What are Google Docs?
See all 6 articles
General
31
What is the file size limit on uploads to Blackboard?
Blackboard App for Students
How do I add a Teaching Assistant (TA) to my Blackboard course?
Blackboard Supported Browsers
Add-on's - Building Blocks - Software used with Blackboard
See all 31 articles
Grade Center
8
How to Set Up Blackboard’s Gradebook
How do I give my students extra credit in Blackboard?
How to Create a Weighted Column with Categories in Blackboard
How do I hide a Grade Center column?
My Final (Average) Column is Wrong in the Grade Center.
See all 8 articles
Kaltura
16
What is Kaltura?
What is the difference between Kaltura My Media and Kaltura Media Gallery?
How do I add videos to Kaltura?
How do I add Kaltura content to my Blackboard Course?
How do I add videos to a Playlist in Kaltura?
See all 16 articles
Known Issues
0
Macmillan
1
What is Macmillan Learning?
Mobile
2
Blackboard Mobile Support Resources for Students and Faculty
Why can't I login to the Blackboard App?
Pearson
1
How to Copy a Linked Blackboard Course with Pearson Content
Qwickly Attendance
0
Respondus 4.0 Test Creator
3
How do I upload a publisher's test bank into Respondus 4.0? (Faculty Only)
No Courses Listed in Respondus 4.0 in Blackboard
What is Respondus 4.0 Test Creator?
Respondus Lockdown Browser
13
Instructor Resources for Respondus LockDown Browser and Monitor
Can an iPad be used with LockDown Browser?
Is Respondus LockDown Browser accessible to those with disabilities?
Every time I try to open the Respondus Lockdown Browser on my computer, it tells me to close the following program: Dell Dock.. What does that mean, and how do I fix this?
How much does the Respondus Lockdown Browser cost?
See all 13 articles
Respondus Monitor
9
What resources are available for instructors to learn how to use Respondus Monitor?
What are the system requirements for Respondus Monitor?
If the Internet connection or Wi-Fi is lost temporarily during an exam, how does that affect the video?
If a user has more than one webcam installed (eg. a built-in webcam and an external one), how does Respondus Monitor know which one to use?
Do students have to download something to use the webcam with Respondus LockDown Browser?
See all 9 articles
SoftwareSecure Remote Proctor Now (RPNow)
1
SoftwareSecure Remote Proctor Now (RPNow)
System Requirements
2
Which browser should I use for Blackboard Learn?
What computer hardware and software do I need for Blackboard?
Tests & Quizzes
15
How to Show Test Results and Feedback to Students in Blackboard
How to Deploy a Test in Blackboard
How do I create a Blackboard test?
How do I create a pre-test and modules in a Blackboard course?
How do I clear an exam attempt for a student to retake an exam?
See all 15 articles
Turnitin
6
What kinds of Turnitin assignments can I create?
How to submit a Turnitin support request?
How do I submit a paper to Turnitin on behalf of a student?
My TurnItIn Assignment is Missing
How Do I Create a TurnItIn Assignment?
See all 6 articles
Ultra Course View
27
How to fix the syllabus viewer in a new Ultra Course View shell
How to configure the Total (points) column in an Ultra course
How to perform a course copy - Bb Ultra courses
Removing a Discussion Board from the Content Area
How to add a Kaltura video to an Ultra course
See all 27 articles
Instructional Technology / Multimedia
Lectern Instructions
15
West Chambers Podium instructions
How to Duplicate Displays in Windows
How to View Documents on the Solo8 HoverCam (Document Camera)
Audio Problems in a Classroom
Why is my projector on but does not display?
See all 15 articles
SMART Sync
1
Smart Sync Broadcast
Digital Signage
1
Updating Digital Signage with Adfotain
Network
General
3
What should I do if my computer has a virus?
Requirements to Connect to ATU Wired or Wireless Networks
How do I access the I, T, or U Drives Off Campus - I, T or U Drives are Missing
ResNet
27
Why am I having intermittent connectivity issues with Steam or other gaming systems?
Use of Wii devices on ResNet
Does Tech have antivirus software to download?
How can I connect to ResNet if I live in a wireless-only residence hall and if I only have a wired device?
Is there any software that is prohibited from being used/installed while connected to ResNet?
See all 27 articles
VPN
6
How do I connect to the ATU GlobalProtect VPN on Windows?
How do I install the ATU GlobalProtect VPN on Windows?
How do I install the ATU GlobalProtect VPN on Mac OS?
How do I upgrade GlobalProtect for Windows to the latest supported version?
What is and Why do I need the Global Protect VPN Client
See all 6 articles
Wireless
3
Can I use my laptop in the library to connect to the Internet?
How do I get connected to wireless?
iPad ATU-Wireless (Cannot Connect)
Office 365 / Email
Email
33
How do I add someone to my Blocked Senders list in Office 365?
How Can I Setup ATU Email (Office 365) on an iPad?
What is the Office 365 email storage space for students?
How to Show Emails in Message Format on Office 365
How do I check my ATU email in OneTech?
See all 33 articles
OneDrive
4
How much space do Tech faculty, staff or students have on OneDrive?
Office 365 OneDrive
OneDrive Mobile App: Scan or Upload to OneDrive
OneDrive Mobile App: Sharing Files and Folders
General
6
What apps do faculty, staff, and students receive with their subscription to Office 365?
Download and Install Office 2019 or Office 365 Home, Personal, or University on a PC (Laptops, Desktops, or 2-in-1s)
What is Office Online or Office Web Apps?
Are there any technical or hardware requirements for using Office 365?
What is Office 365?
See all 6 articles
Office 365 Suite Installation
1
How do I install Office 365 ProPlus?
Phishing
3
Phishing Scams
What is phishing?
Phishing Email Awareness
Power Automate
0
Software
Adobe
7
How to Create a Digital Signature in Adobe
How to Apply Your Digital Signature to a Document Using Adobe Acrobat Pro
How to Apply Your Digital Signature to a Document Using Adobe Acrobat DC
How to Sign a PDF on Adobe.com
How to Use the Stamp Tool in Adobe Acrobat DC
See all 7 articles
Apple
2
How do you find the name of your Mac?
How to update MacOS
AppXtender
10
Accessing AppXtender
Why can I not print a document from AppXtender that I have scanned in, but have not indexed yet?
How do I get a batch that has a status of Scanning or Indexing; reset so I can access it?
Selecting / Troubleshooting a Scanner
Why is the option to create a new batch disabled / not able to be selected in AppXtender?
See all 10 articles
ArcGIS
1
What is ArcGIS?
ATU Alert
5
Who can use the University Emergency Notification (ATU Alert) System?
Why should I participate in ATU Alert?
If I change mobile phone providers but keep the same number, do I need to opt-in to ATU Alert again?
From what number will ATU Alert Emergency text messages display?
How do I opt-in / sign up to receive emergency text messages from my institution?
Chrome
3
How to Delete Cache & Cookies in Chrome
How to Make Chrome the Default Windows 11 Browser
Accessing Virtual Environment on Chrome OS
Information Security
1
What is Ransomware?
Java
1
How do I uninstall Java on my Mac?
Microsoft Office
5
How to Lock a File with a Password in Office 2021
How do I print a Microsoft Office Word document from a library computer on the first floor of the Ross Pendergraft Library (RPL)?
Does ATU provide MS Office to students or employees?
How can I keep from losing a document I have been editing and saving?
How to Recover a Corrupt Word File
Outlook
7
How do I archive my email in Outlook 2021?
How do I turn down or turn off junk email filtering in Outlook?
Outlook is very slow and does not send or receive.
How do I share my Outlook calendar?
How do I change my reply address in Outlook 2021?
See all 7 articles
OneTech
13
Where can I reserve my textbooks in OneTech?
How do I update my address and/or phone number in OneTech?
Where do students see their student account or bill statement in OneTech?
How do students find their advisors in OneTech?
Where can students find their T number in OneTech?
See all 13 articles
Printing
6
How to print from an Android device
How to print from a Chrome OS device
How to print from an iOS device
How to print from a MacOS device
How to print from a Windows device
See all 6 articles
QuestionPro
5
Where can I get QuestionPro survey software?
What is QuestionPro?
How can I create a free Arkansas Tech sponsored QuestionPro survey account?
QuestionPro Survey Software
I have already created a free Arkansas Tech sponsored QuestionPro survey account. How do I login to it?
Remote Desktop Connection
2
How do I determine my computer's name in Windows 10 and 11?
How do I connect to my office computer from off campus?
Shared Storage (I, T, and U Drives)
5
What is my U drive?
What can I store in my student U drive and how much space do I have?
Is my U drive secure? If not, how do I prevent others from accessing it?
How do I access my faculty/staff U-drive from off-campus?
What is the amount of storage allowed on a faculty or staff member's U drive?
SPSS
3
SPSS won't let me print. How can I print from SPSS?
Issues Copying and Pasting Graphs and Data from SPSS into Word
How do I access SPSS?
vDesktops
7
How to Access VMware Horizon’s Remote Applications via Horizon Client for Mac
How to Access VMware Horizon’s Remote Applications via Web Browser
How to Access VMware Horizon’s Remote Applications via Horizon Client for Windows
How to Install VMware Horizon Client for Windows
How do I access vDesktops?
See all 7 articles
Virtual Training Center (VTC)
2
What is my Virtual Training Center (VTC) username and password?
Should I use VTC?
Windows 10/11
13
How to Change the Default Web Browser in Windows 10
How to Change the Default Web Browser in Windows 11
How to Print to PDF in Windows 10/11 & MacOS
How to turn off Internet Explorer on Windows 10
How to Change the Default Search Engine in Microsoft Edge
See all 13 articles
OneTech (Ellucian Experience)
14
OneTech Introduction Video
Getting Started With OneTech
Can I pin or lock a card to a specific location?
Can I resize a card?
How to find current advisor information on OneTech.
See all 14 articles
General Software
3
7-Zip
How to update Ubuntu Linux
Speede/Triand/Symantec/Quick and Easy installation
Telephone
vFAX
2
How do I send a fax using vFax?
How do I receive a fax using vFax?
VoIP
15
How do I forward calls directly to my voicemail?
How do I record greetings to my department's voicemail?
What is departmental voicemail and how does it work?
How to Make a Warm or Blind Transfer on a VoIP Phone
How do I transfer a caller straight to a person's voice mail via a VoIP phone?
See all 15 articles
Collaboration
WebEx
27
What is the Cisco WebEx App?
What is Cisco WebEx?
How do I use a specific feature on Webex Teams?
Get Started with WebEx Meetings
Get Started with WebEx
See all 27 articles
General
Call Stations
4
What do the Emergency Call Stations Look Like at TECH?
How do I use the Emergency Call Stations?
Where are the Emergency Call Stations located on Campus?
What are the Emergency Call Stations on the Tech Campus?
General
26
How do I unsubscribe from the OIS notifications on email and text?
What is the Campus Support Center (CSC), and what assistance does the CSC provide?
How to Refresh/Clear Your Browser's Cache
How do I find the MAC address on my computer?
What are the building code abbreviations?
See all 26 articles
Glossary
12
Facebook
Cookies
P2P
ISP
What is the Virtual Training Company (VTC)?
See all 12 articles
Policies
13
Remote Access Policy
Wireless Access Policy
Password Security Policy
Electronic Communication Privacy Policy
Machine Readable Privacy Policy
See all 13 articles
Resources
1
Technology Information for New Students at Arkansas Tech University
Getting Started
1
How do I change my password from OneTech?
Tenable
Vulnerability
1
130011 - Oracle Java SE 1.7.0_241 / 1.8.0_231 / 1.11.0_5 / 1.13.0_1 Multiple Vulnerabilities (Oct 2019 CPU) (Windows) (130011)
Guides
Quick Start
12
Word for MAC Quick Start Guide
Excel Quick Start
OneDrive Quick Start
OneNote Quick Start
PowerPoint Quck Start
See all 12 articles
Cheat Sheets
8
MS Cheatsheet Outlook Mail for Windows
MS CheatSheet Outlook Calendar for Windows
MS Cheatsheet Outlook Mail Online
MS CheatSheet Outlook Calendar Online
MS Cheatsheet Outlook Mail for Mac
See all 8 articles
