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Internal
Ellucian Experience
0
Account Management
Account Management System (AMS)
7
What is the Account Management System (AMS)?
How do previous Tech staff obtain their OneTech ID/username and password?
How do I change my existing (non-expired) password?
How do I activate my OneTech account?
How do new faculty or staff obtain their OneTech ID/username and password?
See all 7 articles
Login Issues
7
When I try to login, Windows says no logon servers are available.
The security database on the server does NOT have a computer account for this workstation trust relationship or any error relating to a trust relationship at logon.
What is my T-number?
Why do I get a message saying my OneTech account was disabled due to inactivity?
Why am I informed that my information does not exist when trying to log into OneTech?
See all 7 articles
Duo Multifactor Authentication (MFA)
16
Duo Multifactor FAQs
What is Duo?
Enrolling in Duo Multifactor Authenticaiton
Authenticating with the Duo Prompt
Adding a new device for Duo MFA
See all 16 articles
Blackboard Learn & Other Course Mgmt tools
Assignments
10
How to Create a Web Link for a Blackboard Course
How to Edit, Reorder, Hide and Delete Assignments in Blackboard
How to Create Group Assignments in Blackboard
How do I grade assignments in Blackboard?
How do students know their Blackboard assignments were successfully submitted?
See all 10 articles
Calendar
2
How do I use the Blackboard Course Calendar?
How do I subscribe to the Blackboard Learn iCalendar feed?
Collaborate
6
Blackboard Collaborate - Ultra Experience: User Accessibility
Blackboard Collaborate - Ultra Experience: System Requirements
Blackboard Collaborate Service Maintenance Notification
How do I move BB Collaborate recorded sessions from one course to another?
Blackboard Collaborate Best Practices
See all 6 articles
Connect
1
How do I add McGraw Hill Connect to my course / My McGraw Hill Connect content from a previous course isn't working
Discussion Board
2
Using Groups in the Discussion Board
Discussion Board FAQs
eTech
15
What are the minimum computer hardware and software requirements for taking a Blackboard Learn course?
What do I need to use Blackboard Collaborate?
Where is Blackboard Collaborate?
How do I check my grades in Blackboard?
What is Blackboard Collaborate™?
See all 15 articles
General
48
Retention Center
Updates to the Discussion Boards
Inline Grading for Assignments
Blackboard App for Students
What is the file size limit on uploads to Blackboard?
See all 48 articles
Grade Center
11
How to Set Up Blackboard’s Gradebook
How do I give my students extra credit in Blackboard?
Why is my student missing from the Grade Center in Blackboard?
How do I unhide a Grade Center column?
When I am grading assignments in a Blackboard course, sometimes I will get a red bar Access Denied error.
See all 11 articles
Kaltura
12
What is Kaltura?
What is the difference between Kaltura My Media and Kaltura Media Gallery?
How do I add videos to Kaltura?
How do I add Kaltura content to my Blackboard Course?
How do I add videos to a Playlist in Kaltura?
See all 12 articles
Known Issues
3
Course-to-Course Navigation and Possible Undesired Effect.
I can't paste images into Test Questions
I receive a 404 error when trying to open files from Blackboard in Microsoft Edge
Macmillan
1
What is Macmillan Learning?
Mobile
1
Blackboard Mobile Support Resources for Students and Faculty
Pearson
1
How to Copy a Linked Blackboard Course with Pearson Content
Qwickly Attendance
4
Qwickly Attendance and Qwickly Attendance App
Getting Started with Qwickly Attendance in Your Course
Mobile Device Qwickly Attendance Self-Check-in
Why am I redirected to my Blackboard home page when trying to access the Qwickly attendance tool?
Respondus 4.0 Test Creator
3
How do I upload a publisher's test bank into Respondus 4.0? (Faculty Only)
No Courses Listed in Respondus 4.0 in Blackboard
What is Respondus 4.0 Test Creator?
Respondus Lockdown Browser
15
Instructor Resources for Respondus LockDown Browser and Monitor
Can I remove the system-generated Respondus Lockdown browser quiz password?
Can an iPad be used with LockDown Browser?
Is Respondus LockDown Browser accessible to those with disabilities?
If students use Respondus LockDown Browser or Respondus Monitor in more than one course, will they have to install it more than once?
See all 15 articles
Respondus Monitor
19
When I do the webcam check, the audio does not record or it records intermittently. What should I do?
What is Respondus Monitor?
With Respondus Monitor, how can a student’s microphone be used with a second application?
Who can view Respondus Monitor videos of students taking exams?
What resources are available for instructors to learn how to use Respondus Monitor?
See all 19 articles
SoftwareSecure Remote Proctor Now (RPNow)
1
SoftwareSecure Remote Proctor Now (RPNow)
System Requirements
2
Which browser should I use for Blackboard Learn?
What computer hardware and software do I need for Blackboard?
Tests & Quizzes
16
How to Show Test Results and Feedback to Students in Blackboard
How to Deploy a Test in Blackboard
How do I create a Blackboard test?
How do I create a pre-test and modules in a Blackboard course?
How do I clear an exam attempt for a student to retake an exam?
See all 16 articles
Turnitin
6
What kinds of Turnitin assignments can I create?
How to submit a Turnitin support request?
How do I submit a paper to Turnitin on behalf of a student?
My TurnItIn Assignment is Missing
How Do I Create a TurnItIn Assignment?
See all 6 articles
Ultra Course View
15
How to fix the syllabus viewer in a new Ultra Course View shell
How to configure the Total (points) column in an Ultra course
How to perform a course copy - Bb Ultra courses
Removing a Discussion Board from the Content Area
How to add a Kaltura video to an Ultra course
See all 15 articles
Instructional Technology / Multimedia
Podium Instructions
11
West Chambers Podium instructions
How to Duplicate Displays in Windows
Audio Problems in a Classroom
Why is my projector on but does not display?
Why does my projector not turn on?
See all 11 articles
SMART Sync
1
Smart Sync Broadcast
Digital Signage
1
Updating Digital Signage with Adfotain
Network
General
3
What should I do if my computer has a virus?
Requirements to Connect to ATU Wired or Wireless Networks
How do I access the I, T, or U Drives Off Campus - I, T or U Drives are Missing
ResNet
27
Why am I having intermittent connectivity issues with Steam or other gaming systems?
Use of Wii devices on ResNet
Does Tech have antivirus software to download?
How can I connect to ResNet if I live in a wireless-only residence hall and if I only have a wired device?
Is there any software that is prohibited from being used/installed while connected to ResNet?
See all 27 articles
VPN
8
How do I connect to the VPN on Linux?
How do I connect to the ATU GlobalProtect VPN on Windows?
How do I install the ATU GlobalProtect VPN on Windows?
How do I connect to the ATU GlobalProtect VPN on Mac OS?
How do I install the ATU GlobalProtect VPN on Mac OS?
See all 8 articles
Wireless
5
Can I use my laptop in the library to connect to the Internet?
Where is wireless coverage on the Arkansas Tech campus?
How do I get connected to wireless?
Apartments 901 and 903 Wifi Info
iPad ATU-Wireless (Cannot Connect)
Office 365 / Email
Email
33
How do I add someone to my Blocked Senders list in Office 365?
How Can I Setup ATU Email (Office 365) on an iPad?
What is the Office 365 email storage space for students?
How to Show Emails in Message Format on Office 365
How do I check my ATU email in OneTech?
See all 33 articles
OneDrive
4
How much space do Tech faculty, staff or students have on OneDrive?
Office 365 OneDrive
OneDrive Mobile App: Scan or Upload to OneDrive
OneDrive Mobile App: Sharing Files and Folders
General
6
What apps do faculty, staff, and students receive with their subscription to Office 365?
Download and Install Office 2019 or Office 365 Home, Personal, or University on a PC (Laptops, Desktops, or 2-in-1s)
Office 365 App
What is Office Online or Office Web Apps?
Are there any technical or hardware requirements for using Office 365?
See all 6 articles
Office 365 ProPlus
1
How do I install Office 365 ProPlus?
Phishing
3
Phishing Scams
What is phishing?
Phishing Email Awareness
Skype
0
Power Automate
3
Send email from Microsoft Forms with Attachment
Send Email from Microsoft Forms with Upload File Link
Send Email from Microsoft Forms
Software
Adobe
9
Instructions for Installing Adobe Creative Cloud 2019
Use the Creative Cloud Cleaner Tool to Solve Installation Problems
Adobe Creative Cloud features and Access instructions for Students
How to Create a Digital Signature in Adobe
How to Apply Your Digital Signature to a Document Using Adobe Acrobat Pro
See all 9 articles
Apple
6
How to Resolve a "Hold for Authentication" Error When Printing from Mac Computers
How do you find the name of your Mac?
The Self Service app on an ATU iPad does not have any apps listed or has a spinning wheel that does not stop.
iPad Activation Instructions
OSX Global Protect Fails to Connect
See all 6 articles
AppXtender
10
Accessing AppXtender
Why can I not print a document from AppXtender that I have scanned in, but have not indexed yet?
How do I get a batch that has a status of Scanning or Indexing; reset so I can access it?
Selecting / Troubleshooting a Scanner
Why is the option to create a new batch disabled / not able to be selected in AppXtender?
See all 10 articles
ArcGIS
2
What is ArcGIS?
ArcGis error when attempting the interpolation function in the Spatial Analyst tool within ArcGIS.
Argos
0
ATUNow
3
How do I comment or make suggestions on the ATUNow App?
Where do I get the ATUNow App?
ATUNow App Information
ATU Alert
5
Who can use the University Emergency Notification (ATU Alert) System?
Why should I participate in ATU Alert?
If I change mobile phone providers but keep the same number, do I need to opt-in to ATU Alert again?
From what number will ATU Alert Emergency text messages display?
How do I opt-in / sign up to receive emergency text messages from my institution?
Banner
4
Banner Desktop Tools
Internet Native Banner (INB) Password Restrictions
Banner 9 Admin Pages Known Issues
How do I sync my password in Xtender in Banner 9?
Cadence OrCAD and Allegro
0
Chrome
6
How to Enable Silverlight in Google Chrome 42 and Higher
How to Unblock Flash in Chrome
How to Use Java in Google Chrome
How to Delete Cookies in Chrome (Version 53.0.2785.143 m)
How to Make Chrome the Default Windows 10 Browser
See all 6 articles
Employee Leave Management System
1
Employee & Supervisor Detailed Information
Firefox
3
How to Reset Firefox to Its Default Settings
How to Mute Tabs in Firefox
My Bookmarks is lost after I have upgraded or downgraded my Firefox.
Information Security
2
What is ransomware?
How can I prevent my computer from getting a virus?
Internet Explorer
5
How to Add the Tegrity Site to Microsoft Internet Explorer (IE) Browser Security Settings
How do I change compatibility view settings in Internet Explorer?
How do I check which version of Internet Explorer I have?
How do I uninstall Internet Explorer (IE) version 9, 10 or 11?
Three ways to enable Internet Explorer mode within Microsoft Edge
Java
6
How to Use Java on Windows 10
How do I clear the Java cache on my Mac?
How do I uninstall Java on my Mac?
How to Update Java (Mac Version)
How to Update Java (Windows Version)
See all 6 articles
MathXL
1
What is MathXL?
Microsoft DreamSpark
1
What is Azure? How do I get it?
Microsoft Office
15
How to Lock a File with a Password in Office 2016
How do I print a Microsoft Office Word document from a library computer on the first floor of the Ross Pendergraft Library (RPL)?
Can I sync my Google account with Outlook 2016 for Mac?
Is Outlook 2016 for Mac compatible with Apple iCloud?
Items that are deleted from a department mailbox go to the wrong folder in Outlook 2010 or Outlook 2013.
See all 15 articles
MyITLab
1
MyITLab Stub Error Message
Outlook
17
No Permission to Download Attachments in Outlook
How do I archive my email in Outlook 2010?
How do I change my default email program?
How do I turn down or turn off junk email filtering in Outlook?
Microsoft Outlook 2013 displays a red X in the place of a picture.
See all 17 articles
OneTech
0
Printing
9
How to print from an Android device
How to print from a Chrome OS device
How to print from an iOS device
How to print from a MacOS device
How to print from a Windows device
See all 9 articles
QuestionPro
5
Where can I get QuestionPro survey software?
What is QuestionPro?
How can I create a free Arkansas Tech sponsored QuestionPro survey account?
QuestionPro Survey Software
I have already created a free Arkansas Tech sponsored QuestionPro survey account. How do I login to it?
Remote Desktop Connection
2
How do I determine my computer's name?
How do I connect to my office computer from off campus?
Shared Storage (I, T, and U Drives)
8
How do I access the T drive from off campus?
What is my U drive?
What can I store in my student U drive and how much space do I have?
Is my U drive secure? If not, how do I prevent others from accessing it?
How do I access my student U-drive from off-campus?
See all 8 articles
SPSS
3
SPSS won't let me print. How can I print from SPSS?
Issues Copying and Pasting Graphs and Data from SPSS into Word
I receive a side-by-side error when starting SPSS.
vDesktops
7
How to Access VMware Horizon’s Remote Applications via Web Browser
How to Access VMware Horizon’s Remote Applications via Horizon Client for Windows
How to Install the VMware Horizon Client for Mac
How do I access vDesktops?
How to Install VMware Horizon Client for Windows
See all 7 articles
Virtual Training Center (VTC)
3
What does the error "the maximum open sessions allowed for your company has been reached" mean for the Virtual Training Company (VTC)?
What is my Virtual Training Center (VTC) username and password?
Should I use VTC?
Windows 10
75
Free Windows 10 Speed Test App from Ookla
How to Disable Flash Player in Microsoft Edge
How to Downgrade Windows 10 to a Previous Version
How to Change the Default Web Browser in Windows 10
How to Change the Windows 10 Log-in Screen Background
See all 75 articles
OneTech (Ellucian Experience)
13
OneTech Introduction Video
Getting Started With OneTech
Can I pin or lock a card to a specific location?
Can I resize a card?
How to find current advisor information on OneTech.
See all 13 articles
General Software
2
7-Zip
How to update Ubuntu Linux
Telephone
Cell Phone
2
Creating a Shortcut to the Health Check for Some Android Phones
Creating a Shortcut to the Health Check for Some iPhones
vFAX
2
How do I send a fax using vFax?
How do I receive a fax using vFax?
VoIP
14
How do I forward calls directly to my voicemail?
What is departmental voicemail and how does it work?
How to Make a Warm or Blind Transfer on a VoIP Phone
How do I transfer a caller straight to a person's voice mail via a VoIP phone?
Message Light on VoIP Phone with no message waiting
See all 14 articles
Collaboration
WebEx
27
What is Cisco WebEx?
What is Cisco WebEx?
How do I use a specific feature on Webex Teams?
Get Started with WebEx Meetings
Get Started with WebEx
See all 27 articles
General
APOGEE
0
Call Stations
4
What do the Emergency Call Stations Look Like at TECH?
How do I use the Emergency Call Stations?
Where are the Emergency Call Stations located on Campus?
What are the Emergency Call Stations on the Tech Campus?
General
40
How do I unsubscribe from the OIS notifications on email and text?
What is the Campus Support Center (CSC), and what assistance does the CSC provide?
How to Refresh/Clear Your Browser's Cache
How do I find the MAC address on my computer?
Who should I contact for a mass email?
See all 40 articles
Glossary
16
Skype
Facebook
Cookies
MathXL
MyITLab
See all 16 articles
Policies
15
ATU Apple iPad Mini Tablet Student User Agreement
Windows XP Policy
Remote Access Policy
Wireless Access Policy
Password Security Policy
See all 15 articles
Resources
1
Technology Information for New Students at Arkansas Tech University
FAQ
0
Getting Started
0
Tenable
Vulnerability
1
130011 - Oracle Java SE 1.7.0_241 / 1.8.0_231 / 1.11.0_5 / 1.13.0_1 Multiple Vulnerabilities (Oct 2019 CPU) (Windows) (130011)
