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Explore How-To's and learn best practices from our knowledge base.
Account Management
Account Management System (AMS)
11
What is the Account Management System (AMS)?
How do previous Tech staff obtain their OneTech ID/username and password?
How do I change my existing (non-expired) password?
An ID and PIN number for OneTech.
How do I activate my OneTech account?
See all 11 articles
Login Issues
11
How do I change my EXPIRED password?
Why is my account locked?
Why can't I log on to OneTech although I have typed in my correct OneTech user ID and password?
When I try to login, Windows says no logon servers are available.
Why can't faculty/staff login even after their passwords have been reset?
See all 11 articles
Blackboard Learn & Other Course Mgmt tools
Assignments
8
How to Create a Web Link for a Blackboard Course
How to Edit, Reorder, Hide and Delete Assignments in Blackboard
How to Create Group Assignments in Blackboard
How do I grade assignments in Blackboard?
How do students know their Blackboard assignments were successfully submitted?
See all 8 articles
Calendar
2
How do I use the Blackboard Course Calendar?
How do I subscribe to the Blackboard Learn iCalendar feed?
Collaborate
5
Blackboard Collaborate - Ultra Experience: User Accessibility
Blackboard Collaborate - Ultra Experience: System Requirements
Blackboard Collaborate Service Maintenance Notification
How do I move BB Collaborate recorded sessions from one course to another?
Is my Blackboard IM username the same as my OneTech/Blackboard username?
Connect
0
Discussion Board
3
How can I copy the content (forums and threads) of the Discussion Board in my current course into a new course shell?
Using Groups in the Discussion Board
Discussion Board FAQs
eTech
37
What are the minimum computer hardware and software requirements for taking a Blackboard Learn course?
What do I need to use Blackboard IM/Collaborate?
How do I rename my Tegrity video?
Why is my Tegrity video getting darker and lighter as I am recording?
How do I stop my Tegrity video from skipping?
See all 37 articles
General
58
Updates to the Discussion Boards
Retention Center
Inline Grading for Assignments
The Barnes & Noble Content Area
Blackboard Instructor
See all 58 articles
Grade Center
17
How can students view and print their graded papers with their instructors' comments and markups for Blackboard courses?
How to Set Up Blackboard’s Gradebook
How do I give my students extra credit in Blackboard?
How to Create a Weighted Column with Categories in Blackboard
Error Downloading Exam Scores from Grade Center
See all 17 articles
IM
2
How Do I Disable / Re-enable BbIM In My Course?
Blackboard IM Help Documents
Known Issues
6
Known Issues for the Blackboard App
Offline Grade Center Download Shows String instructor.download.column.total Appended to Column Titles
Browse My YouTube Videos
Save and Next button is not saving grades located in Needs Grading
Course-to-Course Navigation and Possible Undesired Effect.
See all 6 articles
Macmillan
1
What is Macmillan Learning?
McGraw-Hill
0
Mobile
2
Blackboard Mobile Support Resources for Students and Faculty
Why can't I login to the Blackboard App?
Pearson
1
How to Copy a Linked Blackboard Course with Pearson Content
Qwickly Attendance
5
Qwickly Attendance and Qwickly Attendance App
Getting Started with Qwickly Attendance in Your Course
Mobile Device Qwickly Attendance Self-Check-in
Why am I redirected to my Blackboard home page when trying to access the Qwickly attendance tool?
How can I make more than one course available at once with Qwickly?
Respondus 4.0 Test Creator
4
How to Self-Install the Respondus 4.0 Test Creator Software (Faculty Version)
How do I upload a publisher's test bank into Respondus 4.0? (Faculty Only)
No Courses Listed in Respondus 4.0 in Blackboard
What is Respondus 4.0 Test Creator?
Respondus Lockdown Browser
15
Instructor Resources for Respondus LockDown Browser and Monitor
Can I remove the system-generated Respondus Lockdown browser quiz password?
Can an iPad be used with LockDown Browser?
Is Respondus LockDown Browser accessible to those with disabilities?
If students use Respondus LockDown Browser or Respondus Monitor in more than one course, will they have to install it more than once?
See all 15 articles
Respondus Monitor
19
When I do the webcam check, the audio does not record or it records intermittently. What should I do?
What is Respondus Monitor?
With Respondus Monitor, how can a student’s microphone be used with a second application?
Who can view Respondus Monitor videos of students taking exams?
What resources are available for instructors to learn how to use Respondus Monitor?
See all 19 articles
ShareStream
6
How-To Use ShareStream
Where can I login to ShareStream?
What is ShareStream?
New ShareStream Pick-n-Play Tool
How to Create/Enable a ShareStream Assignment in a Blackboard Course
See all 6 articles
SoftwareSecure Remote Proctor Now (RPNow)
1
SoftwareSecure Remote Proctor Now (RPNow)
System Requirements
2
Which browser should I use for Blackboard Learn?
What computer hardware and software do I need for Blackboard?
Tegrity
28
How can an instructor track views of Tegrity recordings?
How to Remove a Tegrity Recording from the Upload Queue (PC)
How to Upload a Recording on a Mac
How to Enable Webcast Recording in Tegrity
Why is the pause button of Tegrity Recorder missing?
See all 28 articles
Tests & Quizzes
17
How to Show Test Results and Feedback to Students in Blackboard
How to Deploy a Test in Blackboard
How do I create a Blackboard test?
How do I create a pre-test and modules in a Blackboard course?
How do I clear an exam attempt for a student to retake an exam?
See all 17 articles
Turnitin
6
New Turnitin Sync Grades Button
How do I add a student to my Turnitin roster?
What kinds of Turnitin assignments can I create?
My screen freezes when I submit a paper to Turnitin. What should I do?
What is the Turnitin for iPad App and how do I use it?
See all 6 articles
General
Call Stations
4
What do the Emergency Call Stations Look Like at TECH?
How do I use the Emergency Call Stations?
Where are the Emergency Call Stations located on Campus?
What are the Emergency Call Stations on the Tech Campus?
General
38
What is the Campus Support Center (CSC), and what assistance does the CSC provide?
How do I unsubscribe from the OIS notifications on email and text?
How to Refresh/Clear Your Browser's Cache
How do I find the MAC address on my computer?
What are the building code abbreviations?
See all 38 articles
Glossary
16
Skype
Facebook
Cookies
MathXL
MyITLab
See all 16 articles
I Drive
1
ATU iDrive Departmental Administrator’s Guide for Windows 7 Users
Policies
13
ATU Apple iPad Mini Tablet Student User Agreement
Windows XP Policy
Remote Access Policy
Wireless Access Policy
Password Security Policy
See all 13 articles
Resources
1
Technology Information for New Students at Arkansas Tech University
FAQ
0
Getting Started
0
Instructional Technology / Multimedia
Podium Instructions
8
West Chambers Podium instructions
How to Duplicate Displays in Windows 7
How to Duplicate Displays in Windows 10
How to Duplicate Displays
How to View Documents on the Solo8 HoverCam (Document Camera)
See all 8 articles
SMART Sync
1
Smart Sync Broadcast
Network
General
1
What should I do if my computer has a virus?
ResNet
27
Use of Wii devices on ResNet
Why am I having intermittent connectivity issues with Steam or other gaming systems?
Does Tech have antivirus software to download?
How can I connect to ResNet if I live in a wireless-only residence hall and if I only have a wired device?
Is there any software that is prohibited from being used/installed while connected to ResNet?
See all 27 articles
VPN
1
How do I connect to the ATU GlobalProtect VPN on Windows?
Wireless
3
Can I use my laptop in the library to connect to the Internet?
Where is wireless coverage on the Arkansas Tech campus?
How do I get connected to wireless?
Office 365 / Email
Email
33
How Can I Setup ATU Email (Office 365) on an iPad?
How do I add someone to my Blocked Senders list in Office 365?
What is the Office 365 email storage space for students?
How to Show Emails in Message Format on Office 365
How do I check my ATU email in OneTech?
See all 33 articles
General
6
What apps do faculty, staff, and students receive with their subscription to Office 365?
Download and Install Office 2019 or Office 365 Home, Personal, or University on a PC (Laptops, Desktops, or 2-in-1s)
Office 365 App
What is Office Online or Office Web Apps?
Are there any technical or hardware requirements for using Office 365?
See all 6 articles
Multifactor Authentication
5
What is Multifactor Authentication and Why Do I Need it?
Enrolling in Multifactor Authentication for Office 365 with the Microsoft Authenticator App
Enrolling in Multifactor Authentication for Office 365 with Text Messages
Signing in to Office 365 with Multifactor Authentication Enabled
Setting Up App Passwords for Multifactor Authentication
OneDrive
2
How much space do Tech faculty, staff or students have on OneDrive?
Office 365 OneDrive
Office 365 ProPlus
1
How do I install Office 365 ProPlus?
Phishing
2
Phishing Scams
What is phishing?
Skype
4
How to Schedule a Skype Meeting
How to Tag Contacts to Get Input from Your Team Members in Skype for Business
How to Record Skype for Business Meetings
How do I make a group video call in Skype for Windows Desktop?
Software
Adobe
8
Why can’t my newer Internet Explorer and/or computer open PDF files?
Adobe Premiere crashing - User is trying to use Adobe Premiere to load files off of a disc. However, as soon as (sometimes before) the files open, the software crashes to desktop. It does this for every student in the class.
Can I scan into Photoshop from my scanner?
Adobe Acrobat X Pro shows a blank gray screen when scanning images.
Why am I having problems using Adobe Premiere?
See all 8 articles
Apple
4
How to Resolve a "Hold for Authentication" Error When Printing from Mac Computers
How do you find the name of your Mac?
The Self Service app on an ATU iPad does not have any apps listed or has a spinning wheel that does not stop.
iPad Activation Instructions
ArcGIS
2
What is ArcGIS?
ArcGis error when attempting the interpolation function in the Spatial Analyst tool within ArcGIS.
Argos
0
ATUNow
3
How do I comment or make suggestions on the ATUNow App?
Where do I get the ATUNow App?
ATUNow App Information
ATU Alert
5
Who can use the University Emergency Notification (ATU Alert) System?
Why should I participate in ATU Alert?
If I change mobile phone providers but keep the same number, do I need to opt-in to ATU Alert again?
From what number will ATU Alert Emergency text messages display?
How do I opt-in / sign up to receive emergency text messages from my institution?
Banner
3
Internet Native Banner (INB) Password Restrictions
Banner 9 Admin Pages Known Issues
How do I sync my password in Xtender in Banner 9?
Chrome
7
How to Enable Silverlight in Google Chrome 42 and Higher
How to Unblock Flash in Chrome
How to Use Java in Google Chrome
How to Delete Cookies in Chrome (Version 53.0.2785.143 m)
How to Make Chrome the Default Windows 10 Browser
See all 7 articles
Firefox
4
How to Reset Firefox to Its Default Settings
How to Mute Tabs in Firefox
How do I clear cookies, cache, and history in Firefox Version 44.0.2?
My Bookmarks is lost after I have upgraded or downgraded my Firefox.
Information Security
2
What is ransomware?
How can I prevent my computer from getting a virus?
Internet Explorer
5
Clearing Cache and Cookies in Internet Explorer 9, 10 and 11
How to Add the Tegrity Site to Microsoft Internet Explorer (IE) Browser Security Settings
How do I change compatibility view settings in Internet Explorer?
How do I check which version of Internet Explorer I have?
How do I uninstall Internet Explorer (IE) version 9, 10 or 11?
Java
6
How to Use Java on Windows 10
How do I clear the Java cache on my Mac?
How do I uninstall Java on my Mac?
How to Update Java (Mac Version)
How to Update Java (Windows Version)
See all 6 articles
MathXL
1
What is MathXL?
Microsoft DreamSpark
1
What is DreamSpark? How do I get it?
Microsoft Office
15
How to Lock a File with a Password in Office 2016
How do I print a Microsoft Office Word document from a library computer on the first floor of the Ross Pendergraft Library (RPL)?
Can I sync my Google account with Outlook 2016 for Mac?
Is Outlook 2016 for Mac compatible with Apple iCloud?
Items that are deleted from a department mailbox go to the wrong folder in Outlook 2010 or Outlook 2013.
See all 15 articles
MyITLab
1
MyITLab Stub Error Message
Outlook
16
No Permission to Download Attachments in Outlook
How do I archive my email in Outlook 2010?
How do I change my default email program?
How do I turn down or turn off junk email filtering in Outlook?
Microsoft Outlook 2013 displays a red X in the place of a picture.
See all 16 articles
OneTech
29
Where can I find a registration/academic calendar in OneTech?
Where can I reserve my textbooks in OneTech?
How do I change my password from OneTech?
How do I update my address and/or phone number in OneTech?
How is the new version One Tech laid out?
See all 29 articles
Printing
7
How to print from an Android device
How to print from an iOS device
How to print from a MacOS device
How to print from a Windows device
Mobile Release with iOS
See all 7 articles
QuestionPro
5
Where can I get QuestionPro survey software?
What is QuestionPro?
How can I create a free Arkansas Tech sponsored QuestionPro survey account?
QuestionPro Survey Software
I have already created a free Arkansas Tech sponsored QuestionPro survey account. How do I login to it?
Remote Desktop Connection
2
How do I determine my computer's name?
How do I connect to my office computer from off campus?
Shared Storage (I, T, and U Drives)
8
How do I access the T drive from off campus?
I Drive Access
What is my U drive?
What can I store in my student U drive and how much space do I have?
Is my U drive secure? If not, how do I prevent others from accessing it?
See all 8 articles
SPSS
3
SPSS won't let me print. How can I print from SPSS?
Issues Copying and Pasting Graphs and Data from SPSS into Word
I receive a side-by-side error when starting SPSS.
vDesktops
9
How to Access VMware Horizon’s Remote Applications via Horizon Client for Mac
How to Access VMware Horizon’s Remote Applications via Web Browser
How to Access VMware Horizon’s Remote Applications via Horizon Client for Windows
How to Install the VMware Horizon Client for Mac
How do I access vDesktops or StuDesktops (For Windows Users Only)?
See all 9 articles
Virtual Training Center (VTC)
3
What does the error "the maximum open sessions allowed for your company has been reached" mean for the Virtual Training Company (VTC)?
What is my Virtual Training Center (VTC) username and password?
Should I use VTC?
Windows 10
75
Free Windows 10 Speed Test App from Ookla
How to Disable Flash Player in Microsoft Edge
How to Downgrade Windows 10 to a Previous Version
How to Change the Default Web Browser in Windows 10
How to Change the Windows 10 Log-in Screen Background
See all 75 articles
AppXtender
10
Accessing AppXtender
Why can I not print a document from AppXtender that I have scanned in, but have not indexed yet?
How do I get a batch that has a status of Scanning or Indexing; reset so I can access it?
Selecting / Troubleshooting a Scanner
Why is the option to create a new batch disabled / not able to be selected in AppXtender?
See all 10 articles
Telephone
Cell Phone
0
Cisco Jabber
1
What is Cisco Jabber? How do I get it installed on my ATU computer?
vFAX
1
How do I send a fax using vFax?
VoIP
9
How do I forward calls directly to my voicemail?
What is departmental voicemail and how does it work?
How to Make a Warm or Blind Transfer on a VoIP Phone
How do I transfer a caller straight to a person's voice mail via a VoIP phone?
Message Light on VoIP Phone with no message waiting
See all 9 articles
Windstream
6
Windstream Voicemail to Email
Windstream Voicemail Instructions
Windstream Voicemail User Guides
How to Manage My Voicemail Online
How to Forward Your Windstream Phone Remotely
See all 6 articles
