Date Published: Jan 28, 2016 Category: Product:First_Time_Users_Ultra; Version:Ultra_Experience Article No.: 000040373
Product: Collaborate - Ultra Experience
Client Technologies: Collaborate System Requirements
Below, please find the supported Operating Systems, supported Internet Browsers, and recommended system specifications for using Collaborate with the Ultra experience.
Definitions of Terms
- Certified: fully tested and supported.
- Compatible: partially tested and supported.
- Provisional: untested but supported.
- Unsupported: impossible or not supported.
Collaborate with the Ultra experience is currently only available to customers with a SAS Enterprise License. Moderator Access, vClass and vOffice customers will not have access to this new Collaborate user experience initially.
Collaborate with the Ultra experience supports Windows and Mac PCs, Google Chromebook and Microsoft Surface Pro devices provided one of the supported browsers (listed below) are being used and audio/camera devices work with those browsers. (Microsoft Surface devices running Windows RT are not supported.)
| Chrome | Firefox | IE | Microsoft Edge | Safari | |
|---|---|---|---|---|---|
| Windows® 7, 8, 8.1 | Certified | Certified | Certified | Unsupported | Unsupported |
| Windows 10 | Certified | Certified | Certified | Compatible | Unsupported |
| Mac OS 10.8, 10.9, 10.10, 10.11Mac OS 10.8, 10.9, 10.10, 10.11 | Certified 10.11 - Provisional |
Certified 10.11 - Provisional |
Unsupported | Unsupported | Certified 10.11 - Provisional |
| Ubuntu | Provisional | Unsupported | Unsupported | Unsupported | Unsupported |
Note: Only the latest two stable versions of the browsers listed above are supported.
Mobile Support:
December 7, 2015 - We have introduced mobile support for Collaborate with the Ultra experience.
Please review Release Notes for Bb Student 2.0, for complete details.
Supported devices for using Collaborate in Bb Student 2.0 are iOS 8+ and Android 4.0+.
Device and Browser Support:
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The optimal Collaborate experience for all users is with Google's Chrome browser. Chrome supports all of the functionality necessary to run a full-featured Collaborate session through it's support of WebRTC. Note that hosting an "App Share" requires a Chrome extension provided by Blackboard. Chrome Extensions are simple add-in modules in the Chrome browser itself. They do not require a restart of the session or Chrome to function. Users will be prompted to enable the extension the first time they use App Share or File Upload.
- The extension can also be downloaded directly from: https://chrome.google.com/webstore/detail/desktop-sharing/ajojghojfapedgfkjmhchgblmjfanggo. If you require more information please review our Ultra Experience - Installing the Chrome Desktop Sharing Extension Knowledge Base article.
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For Presenters and Moderators: Collaborate with the Ultra experience will not support the "App Share" feature for session presenters and moderators using the Safari, Firefox or Internet Explorer browsers as they do not yet support WebRTC. The use of video and audio features during a session will require Adobe Flash in these browsers.
- We only support the Adobe Flash Player Version 17.
- The Flash requirement for audio, video and app share will be removed when each respective browser vendor (Apple, Mozilla and Microsoft) supports the WebRTC standards necessary for the new Ultra experience.
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For Participants:The Safari, Firefox and Internet Explorer browsers are fully supported for the participant experience. Collaborate with the Ultra experience will utilize Adobe Flash for viewing and sharing audio and video, and viewing app share.
- We only support the Adobe Flash Player Version 17.
- The Flash requirement for audio, video and app share will be removed when each respective browser vendor (Apple, Mozilla and Microsoft) supports the WebRTC standards necessary for the new Ultra experience.
| Chrome | Firefox | IE 11 | Microsoft Edge | Safari | |
|---|---|---|---|---|---|
| Windows® 7, 8, 8.1 with JAWS(v17) | Unsupported | Compatible | Certified | Unsupported | Unsupported |
| Windows 10 with JAWS(v17) | Unsupported | Provisional | Provisional | Provisional | Unsupported |
| Mac OS 10.8, 10.9, 10.10, 10.11 with VoiceOver | Unsupported | Provisional | Unsupported | Unsupported | Certified |
| Ubuntu | Unsupported | Unsupported | Unsupported | Unsupported | Unsupported |
Please review our Accessibility knowledge base article for additional information.
Support File Types For Upload:
- File Types Supported For Upload: .ppt, .pptx, .pdf can be converted.
- Image Files Types Supported for upload: .gif, .jpeg, .png.
- Supported image types for profile picture: .png, .jpeg, .jpg.