To keep up with security changes and add new features, the Office of Information Systems will occasionally change the supported version of the GlobalProtect VPN client to a newer version. Users should update their software when a client update is available to ensure they're connection is secure and that they have access to the latest feature improvements.
While re-downloading the software from the VPN portal is one way to upgrade, an easier way is provided as part of the standard connection process.
- Attempt to sign in and connect to the ATU GlobalProtect VPN client like you normally would.
- If there is an update available, the client will pop up a box asking if you'd like to upgrade (see Figure 1).
- Click "Yes" to proceed.
- After the update downloads, another box will ask if you're ready to proceed with the update. Click "Yes" to proceed.
- The update will take a few moments to download and apply. You may see some command windows appear briefly during this process. Please note, there is not a "update completed" message of any kind so it is best to check to wait for 5 minutes or so, depending on your connection speed.
- While the original update message does indicate it will terminate and reestablish the VPN connection automatically, the reestablishment does not always work depending on the differences between the old and new versions. If you believe the update is finished, please check your System Tray icon to see if you are still connected or not.
- You can also check to see which version is installed by opening the GlobalProtect client, clicking the menu button in the upper right-hand corner, and choosing About (see Figures 2 and 3). The version number should match what was indicated in the update message (see Figure 1 above).
This concludes the tutorial on how to upgrade the GlobalProtect VPN client. If you have any questions regarding connections or use, please submit a ticket or contact the Campus Support Center at 479-964-0583.