This error message can appear when attempting to take a LockDownBrowser (LDB) exam followed by the closing of the program. This can be caused by two things:
Cause #1 - The LDB password has been cleared from the test options
Respondus Lockdown browser sets an automatically generated password when assigned to an exam. Students will not have to enter a password (unless there is one set inside the Respondus LockDown Browser dashboard).
How to Fix -
- In your course expand Course Tools under Course Management.
- Select Respondus Lockdown Broswer. This will take to you the Respondus Lockdown Browser Dashboard.
- Look for your test. Click the Fix it button to the left.
Cause #2 - This test is affected by a bug in LDB
This problem looks the same as the one we saw in Cause #1 but the passwords have not been cleared. This appears to be caused by a bug that prevents the auto-generated password from being accepted by the LockDownBrowser.
How to Fix -
Respondus is actively working to resolve this bug. In the meantime, a work-around allows students to continue with their exams. We will need to enable a password in the Lockdown Browser Dashboard on any affected exams.
- In your course expand Course Tools under Course Management.
- Select Respondus Lockdown Broswer. This will take to you the Respondus Lockdown Browser Dashboard.
- Click the downward arrow to the left of the title of the exam to expand the options
- Click Settings
- Under Password Settings add a password. The password can be anything except blank. (Examples: "0, hist2020, MIDTERM," etc)
- Click Save + Close
- Communicate the password to your students (And/Or put it in the description of your test)
Students should now be able to take their test using Respondus LDB.