You may have to delete an additional hidden folder after deleting Kaltura:

  1. In your Windows Search type Uninstall and then click Add or Remove Programs
  2. Under Apps and Features type Kaltura in the search field.
  3. Uninstall Kaltura. It will ask you to restart but we don't need to do that just yet. 
  4. In your Windows Search type File Explorer (or hold down the Windows key on your keyboard and press E)
  5. In the window that opens, go to the address bar and type %AppData% and press enter
  6. At the top where the address is displayed click AppData. Here's a screenshot: 

  7. Open the file labelled Local
  8. In this folder, delete the file called Kaltura
  9. Restart your computer
  10. Log on to video.atu.edu and log in. Download and reinstall Kaltura Capture.


After performing these steps, restart your computer and then re-install Kaltura. If the problem still persists, please contact the Campus Support Center at [email protected] or (479) 968-0646.