Campus Support Center

Blackboard Learn: You must be running Blackboard Learn 9.X and version 3.1.7 (or higher) of the LockDown Browser Building Block. For more information, pleas...

If the Internet (or Wi-Fi) connection is lost for an extended period of time, students won’t be able to continue with the exam, just as if they were only us...

The “default” webcam will be used initially. If Respondus Monitor detects more than one webcam, the student can switch to a different webcam during the Star...

There is not a specific kb/s requirement for using a webcam with Respondus Monitor because the recording quality automatically adjusts when a slower connect...

Videos of exam sessions are stored for a minimum of one year from the last day of the licensing period. Additionally, we (Respondus) can provide a one-time ...

No. Students only need to install the LockDown Browser client. The webcam features used by Respondus Monitor are built into LockDown Browser.

The Startup Sequence occurs before the test begins, so it does not use any of the time allotted for the test.

Respondus Monitor will record ambient sound. The Startup Sequence includes a step where the student can ensure that the audio is recording properly. An a...

Instructors will often create a demo student account for accessing a course as a student. Such an account can be used with Respondus Monitor without impacti...

When doing a Respondus Lockdown Browser test that requires the Respondus Monitoring web camera check you might experience an error called "Video Timed ...