There are some situations where phones may get stuck on registering which means they're not able to connect and sync up with the server and not able to retrieve their settings.  For example, if a phone has been disconnected for a long period of time and a system upgrade has happened during that time, the phone may have old settings and get stuck in the registering state.


To clear this state, we need to clear the settings on the phone.  Once connected, the phone will retrieve its appropriate configuration.



8845 Desk Phone

  1. Click the Settings button on the phone.  The Settings button has a gear icon.
  2. Use the circle pad buttons under the phone to move the selection over to "Admin Settings" and then click the center of the circle to select it.
  3. Scroll down and select "Reset settings" or press "5".
  4. Scroll down and select "All settings" or press "2".
  5. A confirmation message will appear.  Press the button under "Reset" to confirm.
  6. The phone will reset and reboot.  When it boots back up, it should attempt to register and eventually connect (this may take a few minutes).


8831 Conference Phone

  1. Press the button under the screen below where it says "Apps".
  2. Use the Up and Down buttons to navigate the menu to "Admin Settings".  Use the center button between the Up and Down buttons to select it.
  3. Navigate to and select "Reset Settings".
  4. Press the button under the screen below where it says "All".
  5. A confirmation message will appear.  Press the button under "Reset" to confirm.
  6. The phone will reset and reboot.  When it boots back up, it should attempt to register and eventually connect (this may take a few minutes).