AppXtender

Accessing AppXtender
The following are instructions on how to connect to ApplicationXtender (which will be referred to as AppXtender for the remainder of this document). Pop-Up ...
Fri, Mar 15, 2019 at 2:07 PM
Why can I not print a document from AppXtender that I have scanned in, but have not indexed yet?
AppXtender will not print a document until it has been indexed into the system.
Fri, Mar 15, 2019 at 1:11 PM
How do I get a batch that has a status of Scanning or Indexing; reset so I can access it?
Batches usually get stuck in a "Scanning" or "Indexing" status when communication between the client and the server is terminated abrupt...
Fri, Mar 15, 2019 at 1:55 PM
Selecting / Troubleshooting a Scanner
The scan feature could be disabled (grayed out) for the following reasons The user does not have scan permission in AppXtender AppXtender cannot co...
Tue, Mar 19, 2019 at 3:51 PM
Why is the option to create a new batch disabled / not able to be selected in AppXtender?
If you have a scanner attached and selected and are still unable to create a new batch, please contact Campus Support (campussupport@atu.edu) to open a tick...
Fri, Mar 15, 2019 at 1:47 PM
Why do I receive an error stating a document with the same unique key value already existing in AppXtender?
Documents are stored in the ApplicationXtender system by unique key value. This value is comprised of information the user supplies when the user indexes a ...
Fri, Mar 15, 2019 at 2:00 PM
Querying A Document in AppXtender
Once you have successfully logged in you will see a list of applications within AppXtender.  Different types of documents are stored in different applicat...
Fri, Mar 15, 2019 at 1:54 PM
Logging out of AppXtender
Once you are finished using AppXtender, please make sure to log out by clicking on the icon in the upper right-hand corner of the screen. Note: When ...
Fri, Mar 15, 2019 at 2:03 PM
Document not Displaying in Chrome
When querying a document, the thumbnails are rendered properly, but the full size image is not displayed.  This has been reported as an issue when trying ...
Mon, Mar 18, 2019 at 12:19 PM
Scanners Supported by AppXtender
ISSUE Scanners Supported by AppXtender ENVIRONMENT Windows RESOLUTION To view a list of scanners supported by AppXte...
Tue, Mar 19, 2019 at 4:18 PM